Service outages and downtime reports
Forward to: Incident response
"The app is down for everyone in EU" / "API returning 500s"
The most expensive incidents are discovered last
It is 2:07am. A user in your Telegram group posts: 'anyone else seeing weird transactions?' Two minutes later, someone in Discord says 'my tokens disappeared.' By 2:15am, six messages across two platforms describe the same exploit in six different ways. Nobody on your team is awake.
By 7am, the exploit has been live for five hours. The community identified the attack vector hours ago. Your dashboards never fired. The channel where users reported it first, community chat, is the one channel nobody watches with any structure.
Hours
Average delay when overnight incidents go unrouted from community chat
6+
Different phrasings for the same incident across channels
Users first
Communities notice outages before monitoring tools catch them
$2.4M
Average cost of a major incident per hour of delayed response
Community signals, delivered to your on-call team in minutes
1
Detect incidents as they unfold
AI classification catches all phrasings of the same incident: "app is down," "balance shows zero," "weird transactions." Different words, same alert.
2
Alert the right response team
Exploits go to Security. Outages go to Incident Response. Phishing links go to T&S. Each signal includes source, timestamp, and channel context.
3
Surface the full timeline in your weekly brief
Your weekly incident brief includes the full timeline for every incident that week: when the first signal appeared, how volume spiked, which channels were affected, and how the team responded.
Routes in action
Each route pairs a condition with a destination. When a message matches, it gets forwarded automatically.
Exploit warnings and suspicious activity
Forward to: Security team
"Someone is draining wallets through a fake contract"
Data loss or missing asset reports
Forward to: On-call engineering
"My balance shows zero" / "All my files are gone"
Phishing links and impersonation
Forward to: Trust and Safety
"Fake admin DMing people" / "Don't click that link"
What your team gets
Minutes, not hours
From community signal to team alert
Community incident signals reach your on-call channel while your monitoring dashboards are still green.
24/7 coverage
Without 24/7 staffing
Noiseless monitors all channels around the clock and routes matching signals regardless of time zone
Full timeline
Captured in your weekly brief
Every incident's timeline appears in your weekly brief: first signal, volume spike, affected channels, and team response. No separate post-mortem to assemble.
Single view
Cross-platform signals unified
Incident signals from Discord, Telegram, and Slack are delivered through one system so your team sees the full picture